Cookie Policy
Last Updated: January 7, 2026
1. What Are Cookies
Cookies are small text files that are placed on your device when you visit our cloud software services. They help us provide you with a better experience by remembering your preferences and understanding how you use our services.
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are necessary for our software to function properly. They enable core functionality such as authentication, security, and session management.
- Session Cookies: Maintain your login session
- Security Cookies: Detect authentication abuse and protect user data
- Load Balancing Cookies: Distribute traffic across our servers
2.2 Performance Cookies
These cookies help us understand how users interact with our software, allowing us to improve performance and user experience.
- Analytics Cookies: Track page views, user flows, and software usage
- Error Tracking: Help us identify and fix technical issues
2.3 Functional Cookies
These cookies enable enhanced functionality and personalization of our services.
- Preference Cookies: Remember your language selection and settings
- Interface Cookies: Save your dashboard layout preferences
3. Third-Party Cookies
We may use trusted third-party services that also set cookies to help us operate our software services:
- Payment Processors: For secure transaction processing
- Analytics Providers: To understand software usage patterns
- CDN Providers: To deliver content efficiently
4. How Long Cookies Last
Different cookies have different lifespans:
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain on your device for a set period (typically 30-365 days)
- Authentication Cookies: Last for 30 days or until you log out
5. Managing Cookies
You have several options to manage or delete cookies:
- Browser Settings: Most browsers allow you to refuse or delete cookies through their settings
- Software Settings: You can manage non-essential cookies through your account preferences
- Opt-Out Tools: Use browser extensions or opt-out tools for analytics cookies
Please note that disabling certain cookies may affect the functionality of our software services.
6. Cookie Details
| Cookie Name | Purpose | Duration |
|---|---|---|
session_id | User authentication | Session |
csrf_token | Security protection | Session |
user_prefs | User preferences | 365 days |
analytics_id | Usage analytics | 90 days |
7. Your Rights
Under GDPR and other privacy regulations, you have the right to:
- Know what cookies we use and why
- Opt out of non-essential cookies
- Withdraw consent for cookies at any time
- Request deletion of data collected through cookies
8. Changes to This Policy
We may update this Cookie Policy to reflect changes in our practices or for legal reasons. We will notify you of significant changes through our software.
9. Contact Us
If you have questions about our use of cookies, contact us at:
Email: support@cloudixatech.com
Phone: +39 393 712 7312