CX-OPS

Cloud Operations Runbook

Give the operations team procedures for routine cloud tasks and exceptions.

$7,200

per defined engagement · 40 specialist-hours

Details and scope

Give the operations team procedures for routine cloud tasks and exceptions. Backup, access, deployment and escalation procedures with ownership and checklists. Customer operators walk through 3 selected procedures and review the complete manual. The stated scope is agreed before work starts; additional work is quoted separately.

Specifications

1 cloud estate; 12 operating procedures; 2 handover sessions
40 specialist-hours including preparation, delivery, checks and handover
Backup, access, deployment and escalation procedures with ownership and checklists
Acceptance: Customer operators walk through 3 selected procedures and review the complete manual
Excludes: Ongoing operations, emergency response and third-party licence costs