Technical Support Block

Details and scope

Use a smaller block of remote help for a defined cloud administration task. Diagnosis, agreed fixes and a concise handover record. Approved work and consumed hours are recorded; outstanding issues have a next-step note. The stated scope is agreed before work starts; additional work is quoted separately.

Specifications

• 24 engineer-hours within 30 days; 1 existing environment; up to 3 agreed tasks
• 24 specialist-hours including preparation, delivery, checks and handover
• Diagnosis, agreed fixes and a concise handover record
• Acceptance: Approved work and consumed hours are recorded; outstanding issues have a next-step note
• Excludes: Continuous cover, fixed response SLA, project migration and licences