Technical support

Details and scope

Resolve an agreed cloud issue backlog through a scheduled support engagement. Issue diagnosis, authorised configuration fixes, change log and 4 progress reviews. Time and change records delivered with resolution or a documented next step for each item. The stated scope is agreed before work starts; additional work is quoted separately.

Specifications

• 60 engineer-hours over 8 weeks; 1 cloud estate; up to 10 agreed work items
• 60 specialist-hours including preparation, delivery, checks and handover
• Issue diagnosis, authorised configuration fixes, change log and 4 progress reviews
• Acceptance: Time and change records delivered with resolution or a documented next step for each item
• Excludes: 24/7 cover, guaranteed response times, licence fees and major migrations